Privacy statement
PRIVACY POLICY FOR BUTEO CHAMBRES D'HÔTES & ESPRESSO
Buteo chambres d'hôtes & espresso (hereinafter "we", "us" or "our") is responsible for the processing of personal data of guests and visitors to our website. We respect the privacy of our guests and ensure that their personal data is kept confidential. are processed in a safe and responsible manner, in accordance with Belgian law and the General Data Protection Regulation (GDPR).
This privacy policy explains what data we collect, how we use it and what rights you have with respect to your personal data.
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1. What personal data do we collect?
We collect the following personal data from guests and visitors:
- Contact details: name, address, email address, telephone number.
- Reservation information: dates of stay, room type, payment information, number of guests.
- Payment information: credit card details, bank account number (only if applicable and via a secure payment gateway).
- Other data: preferences for the stay (e.g. dietary requirements or special requests), IP address of website visitors, data about the use of the website.
We collect this data through various channels, including via our website, email, telephone contact or personal interactions.
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2. Why do we collect your personal data?
We collect your personal data for the following purposes:
- Reservation and guest administration: to process your reservation, facilitate your stay and use your contact information for communications about your stay.
- Payments: to process payments, including checking the validity of your payment and sending invoices.
- Customer service: to respond to any questions or requests you may have about your stay or our services.
- Marketing and communication: to inform you about offers, promotions or other relevant information about our chambres d'hôtes (only if you have given permission).
- Legal obligations: to comply with legal obligations, such as maintaining guest registrations under Belgian law.
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3. How is your personal data protected?
We take the security of your personal data seriously and have taken appropriate technical and organizational measures to prevent your data from being lost, accessed, modified or distributed without authorization.
Our website uses **SSL encryption** (Secure Socket Layer) to make data transmission safe. We also have internal procedures and access systems to protect your data.
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4. Sharing data with third parties
We only share your personal data with third parties in the following cases:
- Payment providers: We share your payment information with third parties such as payment processors or banks to process payments.
- Service Providers: We may share information with third parties who help us provide services (such as IT service providers, cleaning services, or accounting firms) as long as these third parties also comply with privacy laws.
- Legal obligations: We may provide your information to government agencies or other authorities if we are legally required to do so.
We will never sell or rent your data to third parties for commercial purposes without your explicit permission.
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5. How long do we keep your data?
We will only retain your personal information for as long as it is necessary for the purposes for which it was collected, or for as long as we are required by law to retain it. For example, invoice information may be retained for accounting purposes for up to 7 years.
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6. Your rights with regard to your personal data
You have several rights with regard to your personal data:
- Right of access: You have the right to know what personal data we have about you and to receive a copy of this data.
- Right to rectification: You have the right to correct incorrect data we have about you.
- Right to erasure: In certain cases you can request that your personal data be erased (for example, when your data is no longer necessary for the purposes for which it was collected).
- Right to restriction of processing: You can request to temporarily restrict the processing of your personal data.
- Right to portability: You can request to receive your data in a structured, commonly used and machine-readable format so that you can transmit it to another organization.
- Right to object: You can object to the processing of your personal data, for example for marketing purposes.
To exercise any of these rights, you can contact us using the details set out below.
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7. Cookies and other technologies
Our website uses **cookies** to improve the use of the site and to provide certain functionalities, such as remembering your preferences or analyzing website traffic. Cookies may be used to collect information such as your IP address. address and browser settings. You can choose to disable cookies in your browser, but this may affect the functionality of our website.
For more information about the use of cookies, please consult our cookie policy.
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8. Contact details
If you have any questions about this privacy policy or the way we process your personal data, you can contact us via:
- Buteo bed and breakfast & espresso
- Address: Rue de Bure 9, 6953 Lesterny
- Email: hello@buteo-chambres.be
- Phone number: +32490378700
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9. Changes to this privacy policy
We reserve the right to change this privacy policy at any time. Changes will be published on this page. We recommend that you regularly consult the privacy policy for updates. The last change to this privacy policy was on 15/01 /2025.