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Cancellation conditions

4. Cancellation and No-show

4.1. Cancellation Policy

- Cancellations are free of charge if made 7 days before the planned arrival date.

- For cancellations within 7 days prior to arrival date, 100% of the total amount will be charged.

- In case of no-show (failure to appear without prior cancellation) 100% of the total amount will be charged.

An exception to the above is if a non-refundable rate has been specifically chosen when booking or if a non-refundable rate applies due to conditions in an offer.

4.2. Cancellation by the operator

In exceptional cases, the operator may be forced to cancel a reservation. In that case, the guest will be informed as soon as possible and the amount already paid will be fully refunded.